Our Policies
Ok, here's a little mumbo jumbo but this is definitely stuff you should know before booking in so please give it a read so we are all on the same page.
Cancellation Policy
At Least 7 Days Notice
Where at least 7 days (168 hours) notice is given, bookings can be cancelled through our online booking system using the "Change Appointment or Edit Details" button in the confirmation email received when booking the appointment.
Client's cancelling with at least 7 days notice are eligible for a refund of their deposit, minus a $25 administration fee (i.e. a $100 deposit will result in a $75 refund).
Refunds are not automatically executed upon online cancellation so please send an email to our team (General Enquiry Form Link) and this will be processed as soon as possible. Refunds will appear in the clients account approximately 5 to 10 days after processing and the Client will receive an email notification of the refund.
Less Than 7 Days Notice
Please send an email to our team (General Enquiry Form Link) to cancel your appointment with less than 7 days (168 hours) notice. Client's will not be able to use the online booking system to cancel appointments with less than 7 days notice.
Cancelling an appointment with less than 7 days notice will result in the loss of the deposit in full.
Reschedule Policy
At Least 7 Days Notice
Where at least 7 days (168 hours) notice is given, bookings can be rescheduled with no charges or fees through our online booking system using the "Change Appointment or Edit Details" button in the confirmation email received when booking the appointment.
Less Than 7 Days Notice
Please send an email to our team (General Enquiry Form Link) to reschedule your appointment with less than 7 days (168 hours) notice. Client's will not be able to use the online booking system to reschedule appointments with less than 7 days notice.
Rescheduling an appointment with less than 7 days notice will result in the loss of the deposit in full unless Made For You Tattoo (MFYT) can fill the appointment in full. Where MFYT can fill the appointment in full, a refund of the original deposit minus a $25 administration fee will be processed (i.e. $100 deposit will result in a $75 refund). Refunds will appear in the clients account approximately 5 to 10 days after processing and the Client will receive an email notification of the refund.
Artist Rescheduling Policy
Sometimes our Artists may be required to reschedule your appointment due to unforeseen circumstances. If this occurs then MFYT will email the Client to notify them as soon as possible, or may also try to contact the Client via messenger or social media if required.
At Least 7 Days Notice
Where at least 7 Days (168 hours) notice is given to the Client by MFYT then it is requested for the Client to use the "Change Appointment and Edit Details" button in the booking confirmation email to reschedule another suitable time. No discounts will be applied.
Less Than 7 Days Notice
Where less than 7 Days (168 hours) notice is given to the Client by MFYT then either 1) MFYT will propose a new appointment time and if suitable with the Client, MFYT will move the scheduled appointment or 2) the Client will be sent a coupon code equal to the value of their deposit to reschedule the appointment through our online booking system.
The Client will also receive 10% off their quoted appointment, processed in the studio on the day.
Under/Over Appointment Time Policy
Made For You Tattoo will always do our best to quote the Client with the correct appointment time however, our estimate is based off the information given by the client and taking into consideration there are many other factors that can adjust the appointment time such as design adjustments, client placement uncertainty, skin composition and client pain threshold among others, sometimes the recommended appointment time can be under or over the actual time required to complete the tattoo. Made For You Tattoo quotes all appointment times based off minimal delays and stoppages as to try to provide the Client with the lowest appointment cost possible.
Under Appointment Time
Where changes are requested by the client that significantly reduces the required appointment time, for example, removing half the original design/size or unable to continue due to pain then the Client will still be liable to pay for the full scheduled appointment time. Where a Client books in a longer appointment time than quoted by Made For You Tattoo without written approval from Made For You Tattoo (if you want more time because you know you'll need a couple extra breaks please just ask during quoting) then the Client will be liable to pay for the full scheduled appointment time even if not used.
Where the Client is very organised, decisive and "sits like a rock" (as we like to say) to allow their Artist to effectively work and therefore reduces the time required for the total appointment, then the Client will not be charged for any unused scheduled appointment time and therefore gains the cost savings for being super rad!
Over Appointment Time
Where an appointment requires more time than originally scheduled, for any reason not caused by Made For You Tattoo personnel (i.e. excessive client design/placement uncertainty, additional breaks and stoppages requested by the client etc.), then it shall be at the discretion of the Artist to either:
1. Continue the appointment beyond the scheduled time (if this does not impact other Clients) and therefore the Client will be liable for payment of the additional appointment time at the applicable hourly rate, or
2. Stop the tattoo and complete the post tattoo appointment processes (clean and wrap tattoo etc.) to which the Client will be liable for payment of the total appointment time and will require rebooking to complete the rest of their tattoo with full payment of the next appointment required as per normal.